Flex EPOS Ltd

Full Website Privacy Policy

Last updated: 20 November 2025

1. Introduction

Flex EPOS ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal data when you interact with our website and services.

• Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Data Privacy Manager: Claire White
• Email: office@flexepos.tech

2. Data We Collect

We collect:

• Identity data: name, job title, business information
• Contact data: email, phone
• Technical and usage data: IP, browser, pages visited, analytics
• Marketing preferences: opt-ins
• Enquiry data: details from contact or quote forms

Data comes from you directly and via cookies or analytics.

3. How We Use Your Data

• Respond to enquiries and requests
• Provide and manage services
• Send marketing communications if opted in
• Improve website and user experience
• Analyse interest in our services

4. Sharing Your Data

We may share your data with trusted third-party service providers, including ICRTouch, for delivering our EPOS services. They process data on our behalf and only for the purposes we specify. We do not sell personal data.

5. International Transfers

Some services may process data outside the UK. Safeguards are in place under UK GDPR.

6. Retention

• Enquiries or quote requests: 2 years unless a contract exists
• Marketing lists: until you unsubscribe
• Analytics: aggregated or anonymised after 26 months

7. Your Legal Rights

You have the right to:

• Access and correct your data
• Withdraw consent for marketing
• Request deletion or restriction
• Data portability
• Complain to the ICO: www.ico.org.uk

8. Cookies and Tracking

See our cookies policy below for full details.

9. Security

We protect data with appropriate technical and organisational measures.

10. Changes

We may update this policy; the "Last updated" date reflects changes.

Cookies Policy

Last updated: 20 November 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve site performance, understand visitor behaviour, and deliver relevant content.

2. Types of Cookies We Use

• Essential cookies: necessary for website function
• Analytics cookies: Google Analytics, Meta Pixel for site performance and marketing insights
• Marketing cookies: to deliver personalised content or ads

3. How We Use Cookies

• Improve website usability
• Track usage and performance
• Analyse visitor interactions
• Serve relevant marketing content

4. Third-Party Cookies

Third-party providers such as Google Analytics and Meta may set cookies. We ensure their use complies with GDPR.

5. Your Choices

Most browsers allow you to block or delete cookies. This may affect website functionality.

6. More Information

For further information about cookies or to exercise your privacy rights, contact office@flexepos.tech.